Sales Policy for Aurabeautyspas (Teddy Bear Sales Website)

At Aurabeautyspas, we are committed to providing an enjoyable and smooth shopping experience for our customers. This Sales Policy outlines the terms and conditions regarding the purchase, payment, shipping, and handling of products sold on our website.

1. Product Availability

• Stock Levels: All teddy bears listed on our website are subject to availability. While we strive to keep our inventory up to date, there may be rare instances where an item is out of stock after you place an order. In such cases, we will notify you promptly and offer an alternative product or issue a full refund.
• Custom Orders: Customized or personalized teddy bears may take additional time for production. Please review product details and estimated delivery times before placing custom orders.

2. Pricing and Payment

• Currency: All prices listed on the website are in [USD or your currency] and include applicable taxes unless otherwise stated.
• Price Changes: Prices are subject to change without prior notice. However, once an order is placed, the price at the time of purchase will be honored.
• Payment Methods: We accept major credit cards, PayPal, and other online payment methods. Payment must be received in full before an order is processed and shipped.
• Security: We use secure payment gateways to protect your payment information. Your credit card details are encrypted and processed through a secure network, ensuring a safe transaction.

3. Order Processing

• Order Confirmation: After placing an order, you will receive an email confirmation with your order details. If you do not receive an email confirmation, please contact us at [your email].
• Order Modifications: Once an order has been placed, changes cannot be guaranteed. If you need to modify your order, contact our customer service team as soon as possible. We will do our best to accommodate changes before the order is shipped.
• Cancellation: Orders can be canceled within 24 hours of placement for a full refund. After this period, cancellations are not guaranteed, especially if the order has already been processed or shipped.

4. Shipping Policy

• Shipping Methods: We offer a range of shipping options, including standard and expedited shipping, depending on your location. Shipping charges are calculated at checkout based on the delivery address and selected shipping method.
• Shipping Time: Estimated delivery times vary depending on your location and the shipping method chosen. Orders are typically processed and shipped within 2-3 business days of receiving payment. Customized or personalized teddy bears may require additional processing time.
• International Shipping: We offer international shipping to select countries. Please note that additional customs fees, taxes, or duties may apply for international orders, which are the responsibility of the customer.
• Tracking: Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.

5. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on how to return items, exchange products, and request refunds.

6. Damaged or Lost Shipments

• Damaged Items: If your teddy bear arrives damaged due to shipping, please contact us immediately at [your email] or [your phone number] with photos of the damage. We will arrange for a replacement or a refund.
• Lost Shipments: If your shipment is delayed or lost, please contact the shipping carrier using your tracking number. If the issue cannot be resolved, contact us for further assistance.

7. Sales Promotions and Discounts

• Discount Codes: We may offer discount codes or promotions from time to time. These codes are subject to expiration dates and may not be combined with other offers.
• Sale Items: Sale items are offered at discounted prices and are available while supplies last. Sale items are typically final sale and not eligible for returns, unless damaged or defective.

8. Customer Support

Our customer service team is available to assist you with any questions or concerns related to your order. You can reach us via:

Phone: (313) 891-9743

Address: 13481 Bloom St Hamtramck, Michigan(MI), 48212

Email: info@aurabeautyspas.com

9. Changes to Sales Policy

Aurabeautyspas reserves the right to update this Sales Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy regularly.

By placing an order on our website, you agree to the terms and conditions outlined in this Sales Policy.